Shipping Policy

1. Order Processing & Lead Times

• Blank Samples: Stock items typically ship within 24–48 hours of full payment.
• Custom Production: Standard manufacturing takes 7–10 business days once your virtual proof is approved.
• Seasonal Adjustments: During peak seasons or public holidays (e.g., Chinese New Year), production times may be extended. Please confirm lead times with your account manager.

2. Global Shipping Methods

• Express (Air): We partner with FedEx, UPS, DHL, and TNT for door-to-door delivery. Estimated transit time: 5–8 business days.
• Sea & Rail Freight: For bulk orders, we offer cost-effective sea or rail shipping (DDP, CIF, or FOB terms). Transit time: 25–45 days depending on destination.
• Order Tracking: A tracking number will be provided within 24 hours of dispatch for real-time monitoring via the carrier’s website.

3. Shipping Costs

Transparent Calculation: Shipping fees are calculated based on the total weight, volume, and destination of your order. Unless specifically marked as "Free Shipping" during a promotion, wholesale prices generally exclude shipping costs.

4. Duties & Import Taxes

• Client Responsibility: Unless a DDP (Delivered Duty Paid) agreement is explicitly made, all import duties, VAT, and local customs clearance fees are the responsibility of the Buyer.
• Customs Cooperation: Clients must cooperate with local carriers for clearance. If a shipment is returned due to a refusal to pay duties or lack of documentation, the client will bear all return shipping costs and related losses.

5. Damaged or Lost Shipments

Protection: We use reinforced industrial packaging for long-distance safety. However, if issues occur:

• Upon Delivery: Inspect the outer packaging immediately. If damaged, take photos and ask the driver to mark it as "Package Damaged" before signing.
• Reporting: Contact our team within 48 hours of receipt with photo/video evidence. We will assist in filing a claim with the logistics provider.

6. Address Modifications

Pre-dispatch: You may change your shipping address for free before the order enters our logistics system. Once shipped, address changes may incur an "Address Correction Fee" from the carrier and are not 100% guaranteed.