Privacy Policy

Last Updated: April 8, 2026

At QaCoolerSupply, we are committed to protecting and respecting your privacy. This policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website. By using our services, you agree to the terms outlined below.

1. Information We Collect

Device Information: When you visit the site, we automatically collect information about your device, including web browser, IP address, time zone, and cookies. We track how you interact with individual web pages or products.

Order Information: When you make a purchase via our WooCommerce store, we collect your name, billing/shipping address, payment information (processed via secure gateways), email address, and phone number.

2. How We Use Your Data

  • Order Fulfillment: To process payments, arrange shipping, and provide invoices or order confirmations.
  • Risk Screening: To protect our store from potential fraud (particularly via IP address screening).
  • Communication: To provide updates on your orders or marketing information based on your shared preferences.
  • Site Optimization: To analyze how customers browse the site and assess the success of our marketing campaigns.

3. Sharing Personal Information

We use trusted third parties to help us provide our services. This includes WooCommerce for our online store, Google Analytics for site usage insights, and global shipping providers like FedEx, UPS, and DHL to deliver your orders.

We may also share information to comply with applicable laws, respond to lawful requests (subpoenas), or protect our legal rights.

4. Data Security & Retention

Security: We follow industry best practices and PCI-DSS requirements. Sensitive data like credit card info is encrypted using SSL technology. We do not store full credit card numbers on our servers.

Retention: Order information is maintained for our records for financial and tax purposes unless you request its deletion. Account data is kept until the account is closed.

5. Your Rights (GDPR & CCPA)

Residents of the EEA and California have specific rights to access, port, correct, or delete their personal information. If you wish to exercise these rights, please contact us. We do not discriminate against users for exercising their privacy choices.

6. Cookies & Tracking

We use strictly necessary cookies for cart functionality, as well as analytical and performance cookies to improve our user experience. Note that our website does not alter data collection practices when it detects a "Do Not Track" signal from your browser.

7. Age of Consent

By using this site, you represent that you are at least the age of majority in your jurisdiction. In compliance with COPPA, we do not knowingly collect information from children under the age of 13.

8. Contact Information

For any questions regarding your privacy, to file a complaint, or to request data deletion, please contact our privacy officer at: service@qacoolersupply.com.