Sample Kit

$12.00

x
Custom Products
MOQ: 500 pcsFree Shipping at 1000+24H Virtual Proof
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Frequently Asked Questions
🎁
100% Risk-Free Sample Policy
Order a Sample Kit to feel the quality first. The shipping fee will be 100% credited back to your account when you place a bulk order!
Can I see a physical sample before placing a bulk order?
Absolutely! We highly recommend ordering our Ultimate Sample Kit first. It includes various materials (Neoprene & Scuba Foam), sizes, and a physical color swatch card. Just cover the basic shipping fee (approx. $5).
How does the sample fee refund work?
Every Sample Kit comes with an exclusive promo code. When you are ready for a bulk purchase (200+ units), enter the code at checkout, and the sample shipping cost will be deducted from your total. The sample is ultimately 100% free.
When will my order arrive?
Total Delivery Time = Art Proof Approval (within 24h) + Production Time + Shipping (7-10 Days). All dates are based on business days (Mon-Fri). We provide real-time tracking so you can monitor your production status.
Standard vs. Rush Production: What's the difference?
Standard Production: Estimated based on current factory capacity.
Rush Service: Your order gets priority on the production line. We guarantee completion within 24h or 48h. If we miss the deadline, we will upgrade your shipping to Express at our own expense.
How should I choose my imprint colors?
Please choose high-contrast colors. For example, printing black on a dark navy koozie will be hard to read. We strongly recommend "Light on Dark" or "Dark on Light". We follow your selection strictly but are not responsible for low-visibility issues due to color choices.
What file formats do you accept for artwork?
For our online design tool, JPG and PNG are fine (300 DPI recommended). For professional factory-grade results, we strongly recommend vector files (.AI, .EPS, .SVG) to ensure razor-sharp printing.
Can I use copyrighted materials?
Customers are responsible for obtaining permission to use any logos or trademarks. By submitting an order, you agree that qaCoolerSupply is not liable for any copyright infringement issues.
Which shipping carriers do you use?
We primarily use FedEx, UPS, or DHL for global express shipping. For some free shipping options, we partner with USPS to ensure reliable delivery to your door.
How do I place a re-order?
Log in to your account, go to "Order History," find your previous order, and click the "Re-order" icon. It’s the fastest way to repeat a successful design!
✉️ Email Our Service Team

[email protected]

(We typically respond within 12 hours)

💬 Text Us Directly (SMS)

+86 173 0445 9660

(Best for urgent updates & photo confirmations)